Santander mobile 4+

Purchasing tickets and Maintenance

Great app, but I noticed a small improvement that could enhance the user experience. For the Purchasing Tickets view, consider implementing automatic keyboard dismissal will be helpful

Either after entering a specific number of digits( say six if these digits are fixed length size). Additionally, it would be fantastic if the keyboard could also be dismissed when clicking on any subview within the same screen or tapping the return button. This would make the app even more intuitive and user-friendly.

The maintenance is blocking transactions and the account will not receive blik transfers during maintenance time is a bit annoying l. I hope there will be some solution for that.

Thanks for your continuous effort in refining the user experience

Odpowiedź dewelopera ,

Thank you for your opinion.

This app is the only reason to quit the bank

1) I often use Mobilet integration, so please imagine the use case when I already logged in how am I supposed to trigger Mobilet? I need to close the app and open it once again. Considering the app performance, it takes too much time. 2) It’d be great to have a possibility to get virtual cards. 3) Please add tracking the expenses and categories. 4) In general visual design is not consistent and clear in comparison at least with the main competitors. I can’t get rid of the feeling that design components were taken randomly from different apps from 2005. The flows are not well-considered and require redundant steps and not intuitive. 5) Last but not least, “Alert 24” copy is a huge UX disaster. Fist of all, it doesn’t have any valuable info in push notification for me, and second, every time when I see it, I think that my account has been blocked or something like that.

App revamp is horrible!

New app is slow and sluggish. Design is very crowded, not user friendly. But the worst part is the complexity of each step that has increased! What used to take 2 clicks, now takes like 10! Also, login screen on ios does not give any feedback while using face id to log in to the app - so the user never knows whether he clicked face id button or not. Overall, from the best app on the market when it comes to banking, it became one of the worst... (I will never understand big corpos making unnecessary changes, as if they had too much money and decided to spend it somehow - and they decided to make a new app, even though the old one was PERFECT)
The only positive thing about the update is that everything still works as intended when it comes to services offered.