International Journal of Hospitality Management 78 (2019) 169–178
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International Journal of Hospitality Management
journal homepage: www.elsevier.com/locate/ijhm
Asset-light business model: An examination of investment-cash flow
sensitivities and return on invested capital
T
Kwanglim Seoa, , Jungtae Sohb
⁎
a
b
School of Travel Industry Management, University of Hawaii, Manoa, United States
School of Hospitality Management, The Pennsylvania State University, United States
A R TICL E INFO
A BSTR A CT
Keywords:
Asset-light business model
Investment
Cash flow
Return on invested capital
Lodging industry
The purpose of this study is to investigate the effects of the asset-light business model on investment-cash flow
sensitivities and return on invested capital in the lodging industry. Little research has explored the link between
investment and asset ownership structure. The current study provides an alternative approach to examining
investment behavior and return on invested capital, focusing on the unique characteristics of asset ownership
among lodging firms. The findings of this study provide important implications for lodging investors and
shareholders regarding the strategic use of the asset-light business model for aiding lodging firms’ efficient
investments and delivering high return on invested capital.
1. Introduction
Recently, major lodging firms have increasingly reduced their
ownership of hotel assets and moved to an asset-light business model.
An asset-light business model (ALBM) refers to a business model that
concentrates more on managing and franchising hotels rather than
owning and controlling the real estate, enabling lodging firms to develop and operate hotels with little or no capital investment (Sohn
et al., 2013). Under this business model, lodging firms can achieve scale
and earnings growth by adding new hotels to the system without having
to incur large initial capital expenditures. Minimizing the need for large
capital investment allows lodging firms to become more flexible in their
investment decisions, suggesting that the dynamics of investment may
vary among lodging firms according to the level of the asset ownership.
Fazzari et al. (1988) argued that the investment of a firm is generally sensitive to the availability of cash flow especially when the firm
has restricted access to external capital markets (e.g. financially constrained). Financially constrained situations arise from the unavailability of external funds for the firm’s investment, requiring the firm’s
dependency on the availability of internal funds. As a result, a financially constrained firm becomes very sensitive to changes in cash flows
for investing decisions. For instance, the firm is more likely to reduce its
investment spending when investment needs to be mainly financed
internally than when external funds are available. However, recent
studies identified numerous problems, which question the mechanism
that drives the relationship between investment and cash flow (Almeida
⁎
and Campello, 2007; Alti, 2003; Erickson and Whited, 2000; Kaplan
and Zingales, 1997, 2000; Li and Tang, 2008). To provide an alternative
explanation for this relationship, the current study explores the idea
that a specific business model in the lodging industry will have a significant impact on corporate investments. In particular, because ALBM
greatly reduces requirements for capital investment in comparison to
the traditional business model, this study argues that ALBM could alleviate the investment-cash flow sensitivity (ICFS). Since financially
constrained firms are more sensitive to available cash flow, this moderating effect is expected to be more prominent when firms face financial constraints.
As the core of ALBM is to develop a firm’s competitive advantages
by reducing its own investment and efficiently allocating its capital to
the most profitable investments (Maly and Palter, 2002), another fundamental question to answer is whether or not ALBM can improve the
efficiency of lodging firm’s capital investment. With significant
amounts of unencumbered capital, otherwise assigned to expensive real
estate, lodging firms can effectively invest in the development of core
competencies to improve the efficiency and quality of hotel operations,
leading to greater returns on investments. Therefore, this study argues
that ALBM will aid lodging firms in achieving competitive advantages
in return on invested capital (ROIC). Given that core competencies and
competitive advantages vary among different hotel segments, this study
further examines the effect of ALBM on segments representing fullservice and limited-service hotels.
While understanding the extent to which asset structures affect
Corresponding author.
E-mail addresses: kwanglim@hawaii.edu (K. Seo), jks5501@psu.edu (J. Soh).
https://doi.org/10.1016/j.ijhm.2018.12.003
Received 22 February 2018; Received in revised form 3 December 2018; Accepted 4 December 2018
0278-4319/ © 2018 Elsevier Ltd. All rights reserved.
International Journal of Hospitality Management 78 (2019) 169–178
K. Seo, J. Soh
about investment opportunities, generating the cross-sectional patterns
across firms in ICFS regardless of financing constraints. Similarly,
Erickson and Whited (2000) showed that variations in ICFS among financially constrained and unconstrained firms may result from measurement error in investment opportunities. Moyen (2004) also argues a
potential correlated omitted variable problem that can cause a positive
relationship between investment and cash flow without financing frictions.
Despite extensive research efforts, the findings of the extant studies
may not apply directly to the lodging industry as their sample was
limited to manufacturing firms, suggesting industry-specific research is
needed to test ICFS in the hospitality industry. While there are a limited
number of studies addressing ICFS in the hospitality literature, empirical evidence is still debatable. Examining hotel real estate investment trusts (REITs) and hotel C-corporations, Kim and Jang (2012)
found that ICFS is greater for hotel REITs because of a lack of internal
funds after mandatory dividend payments to shareholders. However,
contrary to expectations that investments of financially constrained
small restaurant firms would be more sensitive to cash flow, Upneja and
Sharma (2009) showed that relatively unconstrained large restaurant
firms displayed higher degrees of ICFS. While the findings of these
studies are inconsistent, the effect of financing constraint was not explicitly considered in the hospitality literature as they did not empirically measure the level of financing constraint for firms. Therefore,
using three a priori measures of financial constraint, this study constructs subsamples of financially constrained and unconstrained lodging
firms, and compares ICFS across the subsamples. Consistent with the
proposition by Fazarri et al., the current study proposes the following
hypothesis.
investment is important, the extant literature has not considered the
relationship between them. Focusing on the unique characteristic of
asset ownership among lodging firms, the present study provides an
alternative approach to examining investment behavior and ROIC.
When investment demand is influenced by a firm’s specific asset
strategy, firms adopting ALBM will respond to cash flow shocks differently and choose an investment policy that is contrary to that of
firms that should self-fund all of their investments. The difference in the
investment policies of these firms further allows us to formulate an
empirical prediction about the effects of asset-light strategies on the
efficiency of investment to generate a superior return. To our knowledge, our paper is the first to explore the link among investment, ROIC,
and assets’ ownership structures. The primary objectives of this study
are to (1) investigate the effect of ALBM on the relationship between
investment and cash flow, and (2) examine the effect of ALBM on ROIC
in the lodging industry. The findings of this study provide important
implications for lodging investors and shareholders that the strategic
use of ALBM can help lodging firms’ efficient investments and deliver
high ROIC.
2. Literature review
2.1. Financing constraints and ICFS
While investment decisions revolve around how to best allocate
capital to maximize return, financing decisions help find the optimal
way to finance the investment. The finance literature documents how
financing decisions are made under imperfect market conditions where
the cost of capital to the firm varies with respect to financing sources
(Kaplan and Zingales, 1997). The pecking order theory states that a firm
prefers to finance investments with internal funds over external funds
because of higher external financing costs, suggesting that the firm’s
investment may become sensitive to the availability of internal cash
flows when its ability to access external financing is constrained (Myers
and Majluf, 1984). In particular, theories of financing constraints predict that the firm’s investment decisions are largely dependent on its
accessibility to external capital markets while it is subject to financing
constraints (Calomiris and Hubbard, 1995). Financing constraints are
referred to as restrictions, such as lack of collateral, excessive leverage,
credit constraints, and information asymmetries, that increase the expected costs of external financing (Kaplan and Zingales, 1997). For
instance, firms with little or no collateral are likely to face more substantial external financing costs by lenders. Hence, Fazzari et al. (1988)
argued, in the presence of financial constraints, firms rely more heavily
on internal funds for investment, and their investment decisions become highly sensitive to the availability of internal cash flows due to
the significant cost difference between internal and external funds. In
turn, financially unconstrained firms’ investment decisions are independent of cash flow because they have unlimited access to external
capital markets.
Following an influential study of Fazzari et al. (1988), many scholars tested ICFS on two groups of firms classified as financially unconstrained and constrained based on various financial characteristics those firms with high (low) dividend payout ratio, large (small) asset
size, and their bonds rated (unrated) are considered financially unconstrained (constrained). Empirical evidence shows that investment
decisions of financially constrained firms are highly sensitive to
changes in cash flow when compared to financially unconstrained firms
(Abel and Eberly, 2011; Brown and Petersen, 2009; Calomiris and
Hubbard, 1995; Fazzari and Petersen, 1993; Fazzari et al., 2000;
Himmelberg and Petersen, 1994; Lewellen and Lewellen, 2016). However, other scholars questioned a theoretical and empirical model by
Fazzari et al., arguing that ICFS is not a useful indicator of financial
constraints (Chen and Chen, 2012; Gala and Gomes, 2013; Hadlock and
Pierce, 2010; Kaplan and Zingales, 1997). For example, Alti (2003) and
Gomes (2001) argued that cash flows can also contain information
H1. ICFS is higher for financially constrained lodging firms than
unconstrained lodging firms.
2.2. The effect of ALBM on ICFS
As discussed above, the predictions of financing constraints still
remain controversial in the literature, encouraging scholars to explore
alternative explanations for the relationship between investment and
cash flow. Several scholars attempted to explain this relationship by
including the interaction terms that capture the effect of strategic decisions on ICFS (Brown and Petersen, 2009; Khramov, 2012). In this
paper, we argue that ALBM that mitigates investment needs and capital
requirements may also moderate the relationship between investment
and cash flow – that is, investment decisions of asset-light lodging firms
are less susceptible to changes in cash flow as they are not responsible
for the costs and all capital expenditures (Kim et al., 2019). Hence, the
asset-light strategy allows greater flexibility to respond to investment
opportunities.
From the real estate management perspective, lodging firms holding
real estate assets are exposed to risks associated with real estate investments, such as depreciation, high leverage, high opportunity costs,
and low liquidity (Deng et al., 2017; Hoesli and Oikarinen, 2012; Kim
et al., 2019; Tuzel, 2010). Page (2007) maintained that the asset-light
strategy can effectively reduce real estate risk, allowing firms to be
more flexible when making investment decisions and allocations. Several lodging firms also describe the impact of ALBM in their annual
reports. Hyatt Hotels Corp. (2017) states that increased risks and costs
resulting from significant capital investments in owned hotels could
limit their ability to capitalize on investment opportunities. Marriott
International Inc. (2016) also notes that minimizing capital investments
allows them to maximize financial flexibility and control because they
don’t absorb the full impact of fluctuating profits on cash flows. These
arguments suggest that the asset-light firms don’t have the same level of
sensitivity of investment to cash flow compared to lodging firms with
greater property ownership.
With regards to asset ownership, Almeida and Campello (2007)
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K. Seo, J. Soh
argued that asset tangibility could influence ICFS when the firm has
constrained access to external financial resources. In general, the level
of investment is dependent on the availability of both credit and cash
flow (Almeida et al., 2004). Since lenders’ asset valuation for collateral
determines the constraint on a firm’s credit, high asset tangibility allows the firm to increase borrowing capacity for investment based on
the high collateral value of assets (Hovakimian and Titman, 2006).
Using a large sample of U.S. manufacturing firms from 1985 to 2000,
Almeida and Campello (2007) found that high asset tangibility through
increased borrowing capacity intensifies the positive effect of cash flow
on investment spending of financially constrained firms. That is, an
increase in investment following a positive cash flow shock will be
greater for the firm that invests in highly tangible assets due to increased debt capacity. On the other hand, they maintained that the firm
becomes financially unconstrained when asset tangibility is very high,
and consequently, ICFS becomes independent of asset tangibility.
However, due to reduced capital requirements and greater financial
flexibility, ICFS of lodging firms pursuing ALBM may be less relevant to
asset tangibility. ALBM helps improve profitability and produce stable
earnings, allowing lodging firms to establish high credit ratings and
increase capacity for debt (Roh, 2002; Sohn et al., 2013). For instance,
major lodging firms pursuing the asset-light strategy maintained investment-grade credit ratings based on the positive outlook for high
earnings growth.1 In addition, lodging firms pursuing asset-light
structures show lower volatility in profit as their costs are more variable
to their revenues. Considering different business cycles, Sohn et al.
(2014) found that earnings of fee-based hotel firms are less volatile
during periods of contracting markets while these hotels are more likely
to grow during periods of expansion.
Therefore, unlike previous findings, the current study predicts that
for asset-light lodging firms, ICFS will not increase according to levels
of asset tangibility. Instead, ALBM will negatively moderate the relationship between investment and cash flow, alleviating ICFS.
Furthermore, because the investment becomes more sensitive to
changes in internal funds when firms encounter constraints to access
capital markets, the negative moderating effect of ALBM becomes
stronger for financially constrained firms than unconstrained firms. In
other words, for firms highly positioned as asset-light, investment will
not be very sensitive to the available cash flow even when financially
constrained. Therefore, we developed the following hypotheses:
Wiersema, 1999, p.628–629). That is, efficient allocation and utilization of scarce resources is the core aspect of developing competitive
advantages that ultimately enhance a firm’s value. From the resourcebased perspective, ALBM can help establish competitive advantages
both directly and indirectly.
First, asset-light lodging firms can gain cost efficiency advantages
directly by outsourcing capital investment responsibilities (Hansen
et al., 2009; Simon, 2015). Minimizing the commitment to fixed assets
can lead to significant cost savings from reductions in the cost of development. Empirical evidence shows that firms engaging in outsourcing activities accomplish greater cost flexibility and efficiency
than non-outsourcing firms (Gonzalez et al., 2013; Jiang et al., 2006).
In addition, ALBM can deliver higher cost efficiency gains by achieving
scalability. For instance, an asset-light firm can increase the number of
hotels in its network without investing capital and reach to achieve
economies of scale. Capitalizing on the scale helps firms increase revenue with minimal incremental cost while significantly reducing operating costs through centralized and streamlined processes (EspinoRodríguez and Lai, 2014).
Second, an indirect effect of low capital requirements creates
available capital to focus on strengthening core competencies
(Rothaermel and Hess, 2007). That is, a reduction in the level of fixed
asset investment assists firms in accumulating capital for advantageous
allocation to the development of core competencies that create superior
value to customers (Dennis, 2011; Prahalad and Hamel, 1990). For
instance, saved capital, can be efficiently invested in the core business
of managing and franchising hotels to build effective marketing,
property management, revenue management, and reservation systems,
rigorous training and educational programs, and enhancement through
updated information technologies, all of which contribute to establishing strong brands, customer relations, human resources, and delivery of excellent services and products, and eventually superior performance. By adopting ALBM, Hyatt generated savings to fund growth
and build their brands while providing their hotels with advanced tools
and analytics from regional and corporate offices (Hyatt Hotels Corp,
2017).
In the hospitality literature, research efforts have been mainly undertaken to investigate the relationship between the asset-light strategy
and performance. Although there is an implicit assumption that ALBM
assures optimal performance for all lodging firms, empirical evidence
has been somewhat inconclusive. Using path analysis, Sohn et al.
(2013) tested a mediation effect of operating profitability, finding that
an asset-light and fee-oriented strategy positively influences operating
profitability and a firm’s value in the U.S. hotel industry. Other studies,
however, revealed that the implementation of ALBM had no significant
or limited effect on the performance of lodging firms (Blal and Bianchi,
2019; Yu and Liow, 2009). In particular, by investigating the role of
hotel properties in mixed asset portfolios, Low et al. (2015) found that
portfolios with asset-intensive hotel firms outperformed those with
asset-light hotel firms, suggesting financial performance should be
carefully evaluated before implementing ALBM. The mixed findings call
for a deeper examination of more direct consequences of the implementation of ALBM – reallocation of resources saved from divestment of real estate properties. Therefore, using ROIC, this study explicitly investigates an asset-light firm’s efficiency at allocating the
resources to profitable investments. Strategic management literature
argues that ROIC can show how efficiently a firm utilizes resources to
generate returns (Damodaran, 2007; Tang and Liou, 2010). In particular, the current study predicts that the efficiency of invested capital
would increase as the level of asset-lightness increases. This study
proposes the following hypothesis.
H2(a). ALBM will negatively moderate the relationship between
investment and cash flow.
H2(b). The negative moderating effect of ALBM is more prominent for
financially constrained firms than unconstrained firms.
2.3. The effect of ALBM on ROIC
Assuming its influence on investment decisions, whether or not
ALBM leads to superior returns is another important empirical question.
According to the resource-based view, “a firm’s performance depends
fundamentally on its ability to have a distinctive, sustainable competitive advantage which derives from the possession of unique, nonimitable, non-transferable, firm-specific resources” (Bowen and
1
The two largest credit rating agencies, Standard & Poor’s and Moody’s,
publish the credit ratings that represent the quality of corporate or government
bonds (Kim and Gu, 2004). These agencies use letter designations such as A, BB,
CCC to describe the quality of a bond. In particular, bond credit ratings of BBBor higher by Standard & Poor’s or Baa3 or higher by Moody’s are considered
investment grade, indicating that the issuer of the bond is likely to meet its
financial obligations. Most of the sampled lodging firms maintained investment
grade credit ratings during the study period. For instance, Marriott International Inc. has maintained an acceptable rating for investment with Standard &
Poor’s and Moody’s since 1998.
H3. ALBM has a positive impact on ROIC for lodging firms.
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K. Seo, J. Soh
2.4. The effect of ALBM across full-service and limited-service segments
3. Methodology
In the lodging industry, hotel asset classes generally represent two
main segments, full- and limited-service segments, based on the nature
of services and the target market (Enz, 2010). Full-service hotels typically face higher market expectations and greater capital requirements
than limited-service hotels (Enz et al., 2013; Kim et al., 2013). For instance, compared to limited-service hotels, full-service hotels are not
only expensive to develop but require frequent periodic capital investments for upgrades and improvements to sustain the high standards
of quality and services. Furthermore, given the complicated operating
structure of a full-service hotel, its fixed cost structure is higher than
that of a limited-service hotel (Younes and Kett, 2007). Therefore,
ALBM may present greater competitive advantages for full-service hotels because money saved on capital expenditures and fixed costs is
more considerable than limited-service hotels.
In addition, factors affecting purchase decisions of consumers vary
considerably between full- and limited-service segments, suggesting
that lodging firms should develop distinct business and investment
strategies for each segment (Chu and Choi, 2000; Kim et al., 2013; Peng
et al., 2015; Tanford et al., 2011). Typically, full-service hotels’ customers are less price-conscious and have higher service quality expectations than do limited-service hotels’ guests (Lai et al., 2014; Lee, 2014;
Peng et al., 2015; Zhang et al., 2013). A recent study showed that nonprice related attributes, such as emotional connections, more likely
influence full-service hotels’ guests’ purchases while price and valuerelated attributes influence patrons of limited-service hotels (Tanford
et al., 2012). Other research further suggests that full-service hotels can
take advantage of expertise, experience, and knowledge that sophisticated management provides because products and services in the fullservice segment involve higher levels of operational complexity than
the limited-service segment (Lee, 2015; Silva, 2015; Wu et al., 2012).
The findings of these studies imply that lodging firms should focus their
resources on investing in the development of their core competencies to
meet specific customer needs and expectations in a target segment. For
instance, hotels operating primarily in the full-service segment can
benefit from developing specialized marketing and loyalty programs to
strengthen consumer confidence and commitment to their brands. Enz
et al. (2013) examined new hotels entering the market in the U.K.,
finding that brand affiliated full-service hotels obtained higher levels of
RevPAR in the first six months of operations while brand affiliated
limited-service hotels earned no initial performance advantages.2
Therefore, Competitive advantages achieved by ALBM will create
greater value for lodging firms developing and operating more properties in the full-service segment than the limited-service segment.
Although the extant studies provide some useful information regarding
the benefits of ALBM, prior research does not consider its direct and
indirect impacts on the efficiency of investment across different market
segments in the U.S. lodging industry. In particular, the current study
predicts that due to superior cost efficiency and the development of
core competencies, lodging firms will benefit from implementing ALBM
when developing and operating more full-service hotels while the
benefit may not be significant when focusing on limited-service hotels.
This study proposes the following hypotheses.
3.1. Sample and data collection
The sample of this study consists of publicly traded U.S. lodging
firms using data during 1998–2018. The study’s period is due to most
U.S. public lodging firms having begun to provide detailed property
information in financial reports since 1998. Collection of quarterly financial data is from the Compustat database based on the Standard
Industrial Classification (SIC) code of Hotels and Motels (7011).
Quarterly reports (10Q) and annual reports (10 K) provided detailed
managerial and franchising information, such as the number of managed and franchised hotels, the number of full-service and limitedservice hotels, and the total number of hotels. Winsorizing all variables
at the 1st and 99th percentiles on a quarterly basis reduced the effect of
outliers (Baker et al., 2003). The final sample consisted of 1,478 firmquarter observations with no missing values.
3.2. Variables
3.2.1. Dependent and independent variables
This study uses two dependent variables: investment and return on
invested capital (ROIC). Following Fazzari et al. (1988), investment (I)
is the ratio of capital expenditures to the beginning of period capital
stock. ROIC is a calculation of after-tax operating income divided by the
beginning of period book value of invested capital (Damodaran, 2007).
This study also includes four independent variables. Cash flow (CF)
measures the availability of cash flow within a firm. Previous research
of ICFS generally argued that a firm’s investment is sensitive to cash
flow (Fazzari et al., 1988). CF is a measurement of income before extraordinary items plus depreciation and amortization divided by the
beginning of period capital stock (Chen and Chen, 2012). The degree of
asset-lightness was measured in two alternative ways. First, we measured asset lightness using the ratio of the sum of franchised and
managed properties to the total number of properties (AL1). To construct this measure, we hand-collected data for franchised and managed
properties using firms’ quarterly and annual reports. Second, following
Liou (2011), we constructed another firm-level measure of asset lightness (AL2) by taking the ratio of light assets to tangible assets, where
the value of light assets is the excess return over risk free rate multiplied
by book value of assets plus goodwill and intangibles. Finally, two
developed variables group lodging firms’ operations into full-service
and limited-service segments. Full (FS) and limited-service (LS) variables are measurements of the ratio of the total number of full (limited)service hotels to the total number of hotels. The prediction is that the
effect of AL could vary between full-service and limited-service segments.
3.2.2. Control variables
Several control variables are employed in this study. First, ICFS
considers Tobin’s q (Q) to control for firms’ investment opportunities
(Fazzari et al., 1988; Kaplan and Zingales, 1997). Almeida and
Campello (2007) argued that future demand and opportunities for investments influence a firm’s decisions. Q is the measurement of the
market value of assets divided by the book value of assets. Second,
larger firms generally benefit from economies of scale when compared
to smaller firms (Almeida et al., 2004); therefore, firm size (SIZE),
measured by the log of sales, controls for any systematic effect among
firms of different sizes. Third, finance literature recognized leverage
(LEV) as an important factor in investment decisions and firm performance. Johnson (2003) maintained that firms are less likely to invest
when carrying high levels of debt. High leverage increases debt-related
expenses, suppressing firms’ investment spending (Diamond and He,
2014). A negative relationship between leverage and firm value is likely
since leverage indicates higher levels of default risk (Barclay and Smith,
1995; Guedes and Opler, 1996). Measurement of LEV is according to
H4(a). The positive effect of ALBM on ROIC increases for lodging firms
when operating more in the full-service segment.
H4(b). The positive effect of ALBM on ROIC is not significant for
lodging firms when operating more in the limited-service segment.
2
Revenue per available room (RevPAR) has general acceptance as one of the
most important performance measures in the lodging industry (Enz et al.,
2013). RevPAR is a calculation from dividing the revenue generated from
rooms sold by the total number of rooms available for sale.
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K. Seo, J. Soh
total long-term debt divided by market value of the firm (Stohs and
Mauer, 1996).
items plus depreciation and amortization expense, CFit, scaled by capital stock at the beginning of the period, Kit-1; ALit indicates the degree
of asset-lightness; (CF × AL)it indicates the interaction of cash flow with
the degree of asset-lightness.
Hypothesis 3 and 4 test for the effect of ALBM on ROIC and its effect
across full- and limited-service segments. Regression Model (6) and (7)
test Hypothesis 3 and 4:
3.2.3. Model specification
This study developed four regression models to test proposed hypotheses. Hypotheses 1 and 2 test for ICFS relative to financial constraints and ALBM, respectively. Testing hypotheses 1 and 2 requires
classifying sampled lodging firms based on a priori measures of the financial constrains they face. While there are several approaches to
sorting firms in the literature, it is still debatable which approach works
best (Fazzari et al., 2000; Kaplan and Zingales, 2000) In particular,
researchers argue that the sample splits may vary with respect to specific set of financial features used to characterize the status of financially constrained and unconstrained. To address this concern, we used
three alternative measures to separate our sample. First, using the index
of financial constraints developed by Kaplan and Zingales (1997) (KZ
Index, hereafter), divides firms into ten equal percentage classes (deciles). Firms ranking in the top three deciles of the KZ Index classify as
financially constrained while those in the bottom three deciles classify
as financially unconstrained. Construction of the KZ Index uses equation:
ROICit =
ROICit =
0 ALit
+
1 FSit
+
2 LSit
+
3 SIZEit
0 ALit
+
1 FSit
+
2 LSit
+
3 (AL
+
5 SIZEit +
6 LEVit +
it
+
4 LEVit
× FS )it +
+
it
4 (AL
(6)
× LS )it
(7)
where CF is cash flow, measured as the ratio of cash flow to total assets;
DP is dividend policy, adopting a value of one if the firm pays dividends; LTA is the ratio of the long-term debt to total assets; TA is the
natural log of total assets; SG is the firm’s sales growth, measured as the
difference between sales in time t and t + 1, divided by the sales in time
t. The replacement cost of total assets scale all variables. The higher
(lower) the WW Index is, the more (less) financially constrained a firm
is.
Regression Models (4) and (5) test Hypotheses 1 and 2:
where ROICit Quarterly Journal of Economics < represents return on
invested capital, proxied as net income divided by the sum of interestbearing liabilities and owners’ equity; ALit is the degree of asset-lightness; FSit (LSit) represents the degree of full (limited)-service hotels in a
firm’s portfolio, proxied by the ratio of the total number of full (limited)-service properties to the total number of properties; SIZEit is firm
size, measured as the log of sales; LEVit is leverage, proxied as long-term
debt divided by the market value of the firm.
To avoid estimation biases, we employed several techniques to estimate regression Eqs. (4)–(7). First, we included firm- and time-fixed
effects in all of our estimations to control for biases resulting from
unobserved individual heterogeneity and time idiosyncrasies (Campa
and Kedia, 2002). Using the ordinary least squares technique would
produce biased coefficients due to existence of time-invariant unobservable firm- and time-specific effects correlated with other regressors in the model. For example, if a firm’s decision to go asset-light
depends on the presence of some unobserved firm-specific characteristics, including the fixed-effects parameters will partial out these unobserved effects within groups. Second, we analyzed our regression
models by clustering standard errors by firm. While including firm-fixed
effects in all of our estimations effectively removes unobserved timeinvariant heterogeneity from error term, the remainder of the error
might still be correlated over time. Clustered standard errors can account for remaining serial correlation in the dependent variable that
may not be corrected by the fixed-effects model (Thompson, 2011;
Wooldridge, 2002). Thirdly, to further control for potential endogeneity
problems, we used a General Method of Moments (GMM) estimator
proposed by Arellano and Bond., (1991) While the fixed-effects model
generally produces consistent estimates of the endogenous variables,
unobserved effects that are not constant over time can introduce endogeneity biases in the analysis. Following Almeida and Campello
(2007), we instrumented differenced regressors by their lagged levels
(i.e., the lags of the investment and the first differences of the independent variables were used as instruments for the first-differenced
regression equations). Hansen’s J test was conducted to check the validity of the instruments in all regressions (Hansen, 1982).
Furthermore, Regression Models (5) and (7) include interaction
terms to test for the moderating effect of the asset-light strategy, suggesting potential multicollinearity problems in the regression equation.
To overcome problems of multicollinearity, this study mean-centered
relative variables before creating interaction terms (Aiken and West,
1991). Analysis of the variation inflation factors (VIF) from each regression model confirms the lack of significant multicollinearity issues
(Tabachnick and Fidell, 1996).
Iit
Kit
1
4. Results and discussion
Iit
Kit
1
KZIndex =
1.002 × CF + 0.283 × Q + 3.139 × LEV
39.368 × DIV
(1)
1.315 × CH
where CF is cash flow, which is earnings before extraordinary items
plus depreciation and amortization expense; Q is Tobin’s q, measured as
the market value of assets divided by the book value of assets; LEV
indicates firm’s leverage, proxied as long-term debt divided by the
market value of the firm; DIV represents dividends, measured as the
total dividend divided by the book value of total assets; CH is cash
holdings, calculated by the ratio of cash and marketable securities to
total assets.
Second, following the study of Hadlock and Pierce (2010), the SizeAge Index (SA Index, hereafter) categorizes financially constrained and
unconstrained firms. The SA Index’s calculation uses firm’s size and age
in the equation:
0.737 × SIZE + 0.043 × SIZE 2
SAIndex =
(2)
0.040 × AGE
where measuring SIZE uses the natural log of the book value of total
assets; AGE is the number of years a firm has a listed stock price on
Compustat. Higher (lower) SA Index indicates that firms are financially
more (less) constrained.
Third, this study adopted the Whited and Wu Index (WW Index,
hereafter) (Whited and Wu, 2006). The WW Index uses the equation:
WWIndex =
1.091 × CF
0.062 × DP + 0.021 × LTA
0.035 × SG
=
=
0
+
0
+
1 qit 1
+
1 qit 1
+
2
CFit
+
Kit 1
it
2
CFit
+
Kit 1
3 ALit
0.044 × TA
(3)
(4)
+
4 (CF
× AL)it +
it
4.1. Descriptive statistics
(5)
The summary of variables’ descriptive information appears in
Table 1. The mean Q value is 1.974, suggesting existence of greaterthan-average investment opportunities for all sampled firms. To execute
and capitalize on the investment opportunities, these firms should
where Iit / Kit-1 is investment, measured as the ratio of capital investment, Iit, scaled by capital stock at the beginning of the period; Kit-1; qit1 is a proxy for investment opportunities, measured by Tobin’s q; CFit /
Kit-1 represents cash flow, measured as earnings before extraordinary
173
International Journal of Hospitality Management 78 (2019) 169–178
K. Seo, J. Soh
Table 1
Summary of descriptive statistics.
Ii,t
Qi,t
CFi,t
AL1i,t
AL2i,t
ROICi,t
SIZEi,t
LEVi,t
FSi,t
LSi,t
Table 3
Investment-cash flow sensitivity: Financially constrained vs. unconstrained.
N
Mean
Median
S.D.
Min
Max
1,478
1,478
1,478
1,478
1,478
1,478
1,478
1,478
1,478
1,478
0.086
1.973
0.112
0.816
0.076
0.064
4.464
0.376
0.585
0.463
0.057
1.587
0.045
0.599
0.047
0.032
3.691
0.297
0.511
0.454
0.102
1.935
0.191
0.439
0.230
0.078
0.317
0.289
0.386
0.371
0
0.303
−1.378
0
−9.104
−0.091
0.613
0
0
0
0.842
26.105
2.461
1
5.241
0.783
7.932
2.216
1
1
Dependent variable: I
(1) KZ Index
Constrained
Unconstrained
(2) SA Index
Constrained
Unconstrained
Note: Ii,t represents capital investment, defined as the ratio of capital expenditures to capital stock’s value at the beginning of the period. Qi,t is Tobin’s
q, proxied by the market value of assets over the book value of assets. CFi,t is
cash flow, defined as the sum of depreciation, amortization, and income before
extraordinary items divided by capital at the beginning of the period. AL1i,t
represents the degree of the asset-lightness, measured as the ratio of the sum of
franchised and managed properties to the total number of properties. AL2i,t is
the degree of the asset-lightness, measured as the ratio of light assets to tangible
assets, where the value of light assets is the excess return over risk free rate
multiplied by book value of assets plus goodwill and intangibles. ROICi,t is
return on invested capital, calculated as after-tax operating income divided by
the beginning of period book value of invested capital. SIZEi,t is firm size,
calculated by the log of sales. LEVi,t is leverage, long-term debt divided by total
assets. FSi,t represents the full-service segment’s proportion of a firm’s operations, measured as the ratio of the total number of full-service properties to the
total number of properties. LSi,t represents the limited-service segment’s proportion of a firm’s operations, measured as the ratio of the total number of
limited-service properties to the total number of properties. Subscripts, i and t,
represent firm and quarter, respectively.
(3) WW Index
Constrained
Unconstrained
Independent variables
Qi,t
CFi,t
N
R2
J
0.005
(1.68)
0.003
(1.41)
0.246**
(3.68)
0.118
(1.83)
444
.33
.58
443
.29
.30
0.008
(1.86)
0.005
(1.30)
0.388**
(5.41)
0.091
(1.41)
444
.35
.77
443
.42
.48
0.006
(1.14)
0.003
(1.12)
0.286**
(3.96)
0.121*
(2.53)
444
.42
.41
443
.31
.29
* Significant at 0.05.
** Significant at 0.01.
effects with standard errors clustered by firm. Hanesen’s J-statistics
suggest that our instruments are valid. The coefficients on CF are not
only positive and statistically significant in all of the constrained firm
estimations (t = 3.68, 5.41, and 3.96) but also consistently greater than
those of the unconstrained firms. Therefore, Hypothesis 1 receives
support.
Panel A and Panel B of Table 4 report the results from the estimations of Regression Model (5). As in our previous estimations, the model
was estimated via GMM with firm- and year-fixed effects with standard
errors clustered by firm. The degree of asset-lightness was proxied by
AL1 and AL2 in columns (I) and (II), respectively. Hanesen’s J-statistics
confirmed the validity of the instrumental variables used in GMM for
the equation. In addition, VIF verified the absence of significant multicollinearity regarding the interaction terms used in all regressions.
Hypothesis 2(a) predicts that ALBM will negatively moderate the relationship between investment and cash flow. Consistent with the argument that the investment of lodging firms pursuing the asset-light
strategy is less sensitive to changes in cash flows, the coefficient on the
interaction term of CF and AL1 (AL2) is negative and significant in row
(2) of Panel A (t=-3.76 and -3.64). Our findings are also economically
significant. For example, the estimates in row (2) of Panel A suggest
that when calculated at the third quartile of AL1 (i.e., more asset-light),
each dollar of cash flow decrease would be associated with an increase
of 55 cents in investment. When, however, calculated at the first
quartile of AL1 (i.e., less asset-light), an additional dollar drop in cash
flow would be associated with an increase of only 14 cents in investment. Hence, Hypothesis 2(a) gains support, attributing an important
role to the specific choices for structures for owning assets, thereby
forming the investing behavior of lodging firms.
consider the availability of internal cash flows and accessibility of capital markets. Table 2 displays a summary of analysis of Pearson correlation. A significant and positive relationship between Q and I
(p < .01) indicates that firms increase investments as more options for
investment appear. Consistent with previous studies, a positive and
significant correlation exists between I and CF (p < .01), confirming
that a firm’s investing activity is sensitive to cash flows. A negative and
significant relationship between I and AL1 (p < .01) supports the argument of this study that lodging firms are more likely to reduce
spending on capital investments as the level of asset-lightness increases.
4.2. Main analysis
4.2.1. Investment-cash flow sensitivities
Table 3 shows the results from the estimations of Regression Model
(4). To test Hypothesis 1, firms were categorized as financially constrained and unconstrained using three measures of financial constraints (KZ, SA, and WW Index). We used GMM estimators to cope with
endogeniety while all estimations controlled for firm- and year-fixed
Table 2
Summary of Pearson correlations.
Variable
N
Ii,t
Qi,t
CFi,t
AL1i,
Ii,t
Qi,t
CFi,t
AL1i,t
ROICi,t
SIZEi,t
LEVi,t
FSi,t
LSi,t
1,478
1,478
1,478
1,478
1,478
1,478
1,478
1,478
1,478
1.00
0.22**
0.28**
−0.17**
0.15**
−0.21*
−0.23*
−0.14**
0.11**
1.00
0.85**
0.28*
0.83*
−0.24*
−0.49**
−0.33*
0.17**
1.00
0.21**
0.84**
−0.31**
−0.38**
−0.31*
0.26**
1.00
0.32**
0.09
−0.12**
0.12**
-0.09*
* Significant at 0.05.
** Significant at 0.01.
174
t
ROICi,t
SIZEi,t
LEVi,t
FSi,t
LSi,t
1.00
−0.20**
−0.46**
−0.36**
0.21**
1.00
−0.23*
−0.04
0.01
1.00
0.31*
−0.28**
1.00
−0.86*
1.00
International Journal of Hospitality Management 78 (2019) 169–178
K. Seo, J. Soh
Table 4
Investment-cash flow sensitivity and asset-light business model.
Panel A
(I)
Qi,t
(1)
(2)
VIF
CFi,t
*
AL1i,t
**
Unconst
(2) SA
Const
Unconst
(3) WW
Const
Unconst
(CF AL1)i,t
**
0.033
(2.38)
0.033*
(2.33)
0.054
(4.36)
0.048**
(4.19)
−0.097
(−3.22)
−0.066**
(−3.31)
−0.878**
(−3.76)
1.87
3.14
2.69
4.36
Panel B
(1) KZ
Const
(II)
*
N
J
Qi,t
1,478
.23
1,478
.43
CFi,t
*
(CF*AL2)i,t
AL2i,t
**
**
0.032
(2.37)
0.033*
(2.25)
0.076
(4.54)
0.023**
(4.83)
−0.113
(−3.38)
−0.089**
(−3.38)
−0.685**
(−3.64)
1.96
3.66
3.75
5.41
(I)
N
J
1,478
.28
1,478
.20
(II)
*
Qi,t
CFi,t
AL1i,t
(CF AL1)i,t
N
J
Qi,t
CFi,t
AL2i,t
(CF*AL2)i,t
N
J
0.036*
(2.46)
0.007
(1.31)
0.044*
(2.77)
0.044
(1.49)
−0.138
(−1.87)
−0.026*
(−2.46)
−0.734**
(−3.20)
−0.081
(−1.72)
444
.25
−0.221
(−1.49)
−0.151*
(−2.38)
−0.971**
(−3.36)
−0.112
(−1.52)
.32
.53
0.034**
(3.55)
0.023
(1.33)
444
443
0.043*
(2.27)
0.005
(1.39)
443
.21
−0.066
(−1.76)
0.003
(1.32)
0.051*
(2.38)
0.036
(1.20)
−0.133**
(−3.88)
−0.133
(−1.38)
−0.693*
(−2.47)
−0.141
(−1.07)
444
.29
−0.355*
(−2.43)
−0.251
(−1.53)
−0.869**
(−3.84)
−0.183
(−1.22)
.28
.33
0.044*
(2.25)
0.028
(1.02)
444
443
−0.090
(−1.54)
0.015
(1.17)
443
.36
0.053*
(2.26)
0.016
(1.37)
0.076*
(2.30)
0.031
(1.05)
−0.213
(−1.41)
−0.117**
(−3.48)
−0.912**
(−3.89)
−0.149
(−1.82)
444
.31
−0.336
(−1.48)
−0.159*
(−2.23)
−0.719**
(−4.10)
−0.188
(−1.27)
.27
.55
0.056*
(2.56)
0.043
(1.18)
444
443
0.081
(1.50)
0.014
(1.53)
443
.36
* Significant at 0.05.
To further investigate the effect of ALBM on ICFS, firms were placed
into a financially constrained and unconstrained group. Hypothesis 2(b)
states that the moderating effect of ALBM is greater for financially
constrained firms than unconstrained firms. In column (I) of Panel B,
the coefficients of the interaction terms for constrained firms are negative and statistically significant (t=-3.20, -2.47, and -3.89), indicating that ICFS decreases as the level of asset-lightness increases. On
the other hand, the interaction terms are consistently insignificant for
all of the estimations for unconstrained firms in rows (1)-(3), suggesting
that investment becomes insensitive to changes in cash flows when
firms have unlimited access to capital markets. These findings are
consistent in column (II) of Panel B where the interaction of cash flow
and asset-lightness attracts negative and statistically significant coefficients in all constrained firm estimations while they are also consistently higher than those of the unconstrained firms. Therefore,
Hypothesis 2(b) receives support.
The findings of this study suggest that ALBM allows lodging firms to
mitigate the extent to which the availability of cash flows influences
investments, especially when lodging firms experience constraints for
external financing. More specifically, contrary to Almeida and
Campello (2007), the positive effect of tangible assets on ICFS was not
found among lodging firms. Given that ALBM involves little or no capital investments, the economic benefits of low capital requirements
could more than offset the effect of tangible assets on investment for
lodging firms. Therefore, when examining firms’ investment decisions
in the context of the lodging industry, industry-specific structures for
assets must be considered carefully.
therefore, Hypothesis 3 gains support. Hypothesis 4 argues that lodging
firms are likely to benefit more from implementing the asset-light
strategy when operating primarily in the full-service segment than the
limited-service segment. In Column (2) of Panel A and Panel B, the
coefficient on the interaction of AL1 (AL2) and FS is statistically significant and is positively related to ROIC (t = 3.62 and 3.76). On the
other hand, the coefficient on the interaction of AL1 (AL2) and LS is
positive but insignificant, indicating lodging firms operating more
limited-service hotels yield insignificant effects relative to the structure
of asset-light ownership. Hence, Hypotheses 4(a) and 4(b) receive
support.
This study additionally checks the robustness of the results to address potential empirical biases in the regressions’ estimations. To avoid
potential measurement problems when Tobin’s q proxies for investment
opportunities, sales growth was used as an alternative measurement for
investment opportunities. Chen and Chen (2012) argued that since sales
growth reflects market demand, growth is an important factor for investing decisions. Measurement of sales growth is the difference of sales
in time t and t + 1, divided by the sales during t. Although not tabulated, additional analyses provided qualitatively similar results, confirming that the findings of this study are robust and lack problems from
measurements.
5. Conclusions
The present study examines how a specific business model relative
to asset ownership structures adopted by lodging firms affects their
investment decisions and efficiencies of investments. Notably, ALBM
positively influenced ICFS while increasing the efficiencies of investments measured by ROIC, especially when financially constrained. The
findings of this study are informative for lodging investors and shareholders, by highlighting the significance of ALBM’s connection with
corporate investment behavior. In addition, this paper provides an alternative approach to investigating investment behavior and ROIC,
considering unique ownership structures of assets for lodging firms. To
date, no empirical research explored the link among investment, ROIC,
4.2.2. Return on invested capital
Table 5 presents the results of GMM estimations of Regression
Models (6) and (7). Instrument validity in GMM was checked via
Hensen’s J-statistics. VIFs were all in acceptable ranges, showing no
sign of severe multicollinearity. Hypothesis 3 predicts that due to reduced capital investment and cost efficiency, ALBM will positively affect ROIC. The main effect of ABLM on ROIC is positive and significant
(t = 3.44 and 3.67) in Column (1) of Panel A and Panel B, and
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International Journal of Hospitality Management 78 (2019) 169–178
K. Seo, J. Soh
Table 5
Asset-light business model and return on invested capital.
Panel A
AL1i,t
FSi,t
LSi,t
(1)
(2)
VIF
2.13
−0.086***
(−8.10)
−0.066**
(−4.21)
0.038
(1.72)
0.212**
(4.35)
0.161*
(2.31)
0.578**
(3.62)
0.154
(1.49)
−0.078***
(−8.21)
−0.081**
(−3.46)
1,478
0.55
1,478
0.73
**
0.048
(3.44)
0.173**
(5.09)
0.118**
(5.26)
(AL1*FS)i,t
*
(AL1 LS)i,t
SIZE,t
LEVi,t
N
J
Panel B
AL2i,t
FSi,t
LSi,t
(1)
(2)
**
−0.088***
(−8.11)
−0.066**
(−5.24)
0.062
(2.25)
0.286**
(4.78)
0.118
(1.75)
0.612**
(3.76)
0.203
(1.54)
−0.086***
(−8.36)
−0.067**
(−5.27)
1,478
0.36
1,478
0.42
*
(AL2 FS)i,t
*
(AL2 LS)i,t
SIZE,t
LEVi,t
N
J
2.55
4.71
4.89
1.68
1.76
VIF
*
0.065
(3.67)
0.181**
(5.11)
0.124*
(2.56)
2.69
1.99
2.63
3.12
5.01
4.83
1.59
1.72
* Significant at 0.05.
** Significant at 0.01.
*** Significant at 0.001.
industries with distinctive structures for assets’ ownership.
The current study also provides several important implications for
owners, managers, and investors of lodging firms. First, the negative
moderating effect of ALBM on the relationship between investment and
cash flows implies substantial incentives for reducing ownership of
assets among lodging firms that have concerns for underinvestment.
Given the investment of a firm is sensitive to changes in cash flows, the
firm is more likely to underreact to investment opportunities especially
when cash flows are low (Hovakimian and Hovakimian, 2009). Minimizing capitalized commitments, however, asset-light lodging firms can
effectively avoid potential risks for underinvestment even when internally generated cash flows are not sufficient to finance growth opportunities. It is of particular importance for a lodging operator to expand its operation and achieve economies of scale by increasing the
number of branded, geographically diverse properties (Sohn et al.,
2014). Therefore, lodging firms could consider adopting ALBM to effectively utilize third-party resources to drive the growth of their operations especially when seeking strategic opportunities in highly desirable and profitable locations.
Second, the stronger effect of ALBM among financially constrained
lodging firms further suggests that lodging operators could strategically
reduce asset ownership and transition to the asset-light structure to
assist continued expansion and sustain necessary investments, especially when costs and availability of external capital adversely affect
funding. In general, facing challenges and difficulties in accessing external finance will prevent firms from fully exploiting investment opportunities (Kim et al., 2019). However, discontinuing expansions and
and assets’ ownership structures in the lodging industry. This study
establishes that a strategic view of assets’ structure will help improve a
lodging firm’s ability to invest effectively and deliver high performance.
5.1. Contributions and implications
The findings of this study contribute to the literature in several
ways: First, this study adds to the literature by developing an alternative approach that allows us to identify the effect of financial constraints on firm investment. Since the novel study by Fazzari et al.
(1988), ICFS has been a topic of frequent debate in contemporary
corporate finance literature. However, what drives this relationship is
still unclear in the extant studies while they only examine financial
variables. By incorporating the variable that establishes a link between
ICFS and real corporate decisions, the current study finds that a lodging
firm’s strategic asset-light structure plays an important role in the firm’s
investing activity. In particular, this study provides new empirical
evidence that with limited capital investment, investment decisions of
asset-light lodging firms are less susceptible to changes in cash flow.
Second, unlike the previous study (Almeida and Campello, 2007), the
current study shows that assets’ tangibility does not seem to be of significant importance for investment decisions among lodging firms.
While the Almeida and Campello study only included manufacturing
firms, analogous analysis for lodging firms did not find a significant
effect from tangible assets on firms’ investing activities. This contradiction suggests that interpretation of the findings of Almeida and
Campello study should entail some caution when applied to other
176
International Journal of Hospitality Management 78 (2019) 169–178
K. Seo, J. Soh
segments.
Finally, while the asset-light strategy has been widely accepted in
the industry, it is still unclear why some lodging firms choose to be
more (or less) asset-light than others despite their operational similarities. In particular, contrary to the alleged advantages of ALBM, recent
studies provide inconsistent empirical evidence that ALBM has no significant impact on performance, suggesting that ALBM may not work
for all lodging firms (Blal and Bianchi, 2019; Low et al., 2015). Some
lodging firms may still prefer a conventional asset-ownership model
over ALBM because it helps them establish more collateral for financing
and achieve higher levels of financial and quality control based on
streamlined organizational processes for communication and decision
making (Brookes and Roper, 2012; Deng et al., 2017; Perrigot et al.,
2009). Therefore, future research efforts could focus on investigating
the performances of lodging firms that implement ALBM to various
degrees to provide a more comprehensive understanding of whether or
not ALBM is actually beneficial to financial performance in the long
term.
reducing property improvements due to unfavorable borrowing conditions would be detrimental for a hotel’s market share and operational
results. For example, entering into franchise agreements with independent luxury resorts and hotels, Marriott extended its brand and
market share even during the economic downturn when investment
capital was scarce. Introduced in late 2009 and 2010, Autograph Collection and Edition brands, respectively, enabled Marriott to capture
luxury market travelers without significant capital investments in new
markets. Hence, the owners and operators of lodging firms especially
when encountering financial constraints should consider establishing
asset-light structures to capitalize on all potentially profitable investment and growth opportunities.
Third, this study illuminates an important implication for lodging
firms operating in the full-service segment: Advantageously use ALBM
to develop and achieve competitive advantages. Significantly higher
ROIC found among heavily asset-light lodging firms suggest that ALBM
can help lodging firms concentrate on effective allocation and utilization of strategic resources to improve the operational efficiency of their
organizations. In today’s highly competitive environments, lodging
firms need to provide a unique value proposition that can help attract
and retain guests. This is particularly critical in the full-service segment
in which customers have higher expectations for lodging products and
services (So et al., 2013). Therefore, lodging owners and operators
should adopt ALBM to allow investments directed at developing and
strengthening core competencies that enable delivery of unique value
and high quality service to customers. Focusing investment initiatives
which support strategic priorities will allow firms to not only market a
unique value to their guests but also differentiate products and services
from the competition. For instance, lodging firms can direct their investment into developing strong technology platforms that improve
operating efficiency in distribution, reservations, property management, revenue management, procurement systems, and customer’s
loyalty programs. In 2015, InterContinental Hotels Group invested in
mobile technology platforms and increased, by 40 percent to $1.2 billion, mobile bookings via its direct channel (InterContinental Hotels
Group, 2014). To attract the tech-savvy millennial generation, Hilton
improved its direct digital booking systems, allowing digital check-in
and check-out, and room selection options for guests reserving directly
(Hilton Worldwide Inc, 2015). As such, lodging firms should seek an
asset-light strategy to utilize resources cost effectively and invest in
necessary development of core competencies.
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this study to other regions and countries is problematic. Although the
U.S. may very well represent the largest market for budget and
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