Why are we waiting?
Static and siloed patient scheduling processes
Static and siloed patient scheduling processes fail to stay up to speed with dynamic human interactions—and contribute directly to data loss. This means more time spent searching for patient information, more confusion, and more repetition—spurring system-wide delays, decreased care times, and increased wait times.
Lack of real-time patient-provider communication
Lack of real-time patient-provider communication leaves both patients and providers perpetually in the dark. With no real-time updates, all parties are expected to stick to time slots chosen months ago—unable to account for day-to-day delays or measure already-existing wait times. Patients simply show up and wait, putting stress on the facility and wasting time that could be better spent otherwise.
Manual patient support processes and services
Manual patient support processes and services slow every stage of the patient journey and contribute to operational lag. From phone calls to faxes, from emails to postal mail, getting patients the information they need—or the simple answers they seek—is a constant back and forth battle that can span days, weeks, or even months.
The Firstpass difference
HERE'S HOW FIRSTPASS IS ELIMINATING WAIT TIMES.
Anticipate delays, and route around them.
Firstpass acts like a GPS for your entire operation. With the help of artificial intelligence and predictive analytics, Firstpass anticipates wait times at every touchpoint —taking into account projected check-in times, appointment delays, provider availability, exam-room availability, appointment length, pharmacy lines, and more. It then intelligently reroutes patients, providers, and processes to optimize every moving part—and bypass projected wait times at every stage.
Automate support across the care continuum.
Smart, contactless check-in kiosks. Automated help desks. Self-service web portals. Firstpass puts the power in your patients’ hands, allowing them instant access to answers through 24/7 chatbots and a personalized information portal. No more lengthy hold times, no more phone-tag, and no more needing to fax, email, or manually recite (and re-input) information that’s been saved in the system for years. Free your administration of tedious, repetitive, inefficient tasks—and deliver patients the answers they seek.
Keep patients in the loop, in real time.
Nobody likes surprises. And with Firstpass, there aren’t any. That’s because, along with smart routing, Firstpass keeps patients in the loop with any scheduling shifts or updates via real-time communications and notifications. Patients receive automated alerts via the Firstpass mobile app—or via the messaging platform of their choice. Firstpass even sends patients suggested departure times, based on their location and any existing lines or delays at the facility they need to head to next.
The Firstpass Four
FIRSTPASS WAS FOUNDED ON—AND GENERATES VALUE ACROSS—FOUR CORE PILLARS.
Unified Patient Experience
& Engagement Platform
Take a look inside the system.
FIRSTPASS IS POWERED BY INDUSTRY-TRANSFORMING TECHNOLOGY.
Whether you're an expansive enterprise or small health facility, Firstpass offers a customized deployment process and combination of the following leading-edge technology solutions, expertly tailored to your organization.
Real-time governance.
You can"t improve your patient experience until you see more clearly into it. Firstpass gives you a window: see wait and care times organized by department and patient, as well as the number of patients currently waiting, in-care, and in-transit, all at a glance. Plus, view no-show profiles and statistics, and get real-time alerts about which patients have been—or soon will be—waiting for too long.
Seamless integrations.
Keep your existing systems intact: Firstpass integrates easily with your current EMR, radiology systems, pharmacy systems, and more to create a completely centralized patient engagement and experience platform.
Intelligent and Scalable.
Getting started is easy for everyone, across devices, workflows, and departments. Patients can connect to resources from their mobile devices anytime, anywhere; interactive smart modules allow professionals to deliver care across a range of remote functions; and a comprehensive administration control center enables easy allocation of facility resources—all across the same intelligent system. Simply add-on modules and any associated permissions to expand your Firstpass reach.
AI-powered proprietary algorithms.
Your system and patients deserve the very best in advanced Ai, and Firstpass delivers. Our platform is pre-trained on proprietary statistical models that are proven to work—and streamlined into software programs that are easy to use. With multiple overlapping intelligence layers, and no patient data shared outside of the system, Firstpass facilitates faster data processing, more frequent insight outputs, and more accurate, precise predictions—producing higher resource utilization across the entire facility or enterprise.
Latest News
Vectramind Health is set to participate in the prestigious Abu Dhabi Global Healthcare Week (ADGHW).
Vectramind Health is set to participate in the prestigious Abu Dhabi Global Healthcare Week (ADGHW).
4th ANNUAL PATIENT EXPERIENCE EXCELLENCE CONGRESS & EXPO
