Costway Canada has a rating of 3.2 stars from 508 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway Canada most frequently mention customer service, good quality, and fast delivery. Costway Canada ranks 23rd among Marketplace sites.
2,386 reviews
I find your website is difficult to navigate in as much when browsing windows/panels constantly keep popping up taking up most of the screen ith different offers before having a chance to find an item I may b interested in. Amazon.ca is much easier to navigate usually with more detail. Once order placed I could'nt track the shipment even with tracking numbers fortunately all my queries were answered by the quick responses from Costway representatives hence the 5 stars. I am a pretty handy guy but I did have difficulty lining the up the many screws to start in the threaded holes. I would suggest manufacturer provides slightly pointed screws to ease locating and starting screws. ( This is not Costway's fault but the overseas manufacturer who has a number of North American Outlets)
The entire contents of the box have a revolting smell that can be sensed meters away. Looking at some other reviews, this is not uncommon. I have no idea why these products could smell this bad. I've cleaned it twice and it's still disgusting. Hopefully it fades.
I find your website is difficult to navigate in as much when browsing windows/panels constantly keep popping up taking up most of the screen ith different offers before having a chance to find an item I may b interested in. Amazon.ca is much easier to navigate usually with more detail. Once order placed I could'nt track the shipment even with tracking numbers fortunately all my queries were answered by the quick responses from Costway representatives hence the 5 stars.
I am a pretty handy guy but I did have difficulty lining the up the many screws to start in the threaded holes. I would suggest manufacturer provides slightly pointed screws to ease locating and starting screws. ( This is not Costway's fault but the overseas manufacturer who has a number of North American Outlets)
Because with the delight10 discount the final price was a little better than Amazon.ca on the same product but different brand name.
I find your website is difficult to navigate in as much when browsing windows/panels constantly keep popping up taking up most of the screen ith different offers before having a chance to find an item I may b interested in. Amazon.ca is much easier to navigate usually with more detail.
Because with the delight10 discount the final price was a little better than Amazon.ca on the same product but different brand name.
Had what I was looking for! But tried 4 times to order, go thru whole process then says cannot complete (tried on two separate cards twice each). Spoke to person via email, was told my bank must have rejected. I call by bank, no such thing. Gave up
Had what I was looking fir!
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
I was assisted through email quite frequently and easily (thank you Holly!) The only frustrating thing is the website sometimes lags or freezes. Something that needs to be worked on but this won't deter me away from purchasing again from costway.
It was the cheapest option (cheaper than amazon) and I appreciated that I can pay with paypal. This gives me the peace as a first time purchaser that if anything went south, paypal would refund me if needed.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
This cart drew my attention as an answer to Emergency Preparedness packing - collapsible, telescopic handle to pull, wheels that adapt to mounting stairs. The lid can act as a seat OR hold other stacked items. Material looks & feels sturdy and the size is manageable for my mobility. Price was good when added to the overall cost of supplies. I hope it is never needed for that purpose but if so, I feel confident that it will work for me a something to "pull" rather than "carry".
After a thorough online search for such a product, reviews, sizing & features appear to be my best option. Price was also a reasonable investment for something that simplifies emergency travel.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
It would be helpful to point out at the top of the order page that only when two coupons are retrieved only the lowest valued one can be applied to this purchase.
After a thorough online search for such a product, reviews, sizing & features appear to be my best option.
I was expecting the chairs to be bigger, but it worked out perfectly because the person who will be using them is quite small. The cushions are fairly thin, which again is ok because she doesn't want anything too squishy. Bit of a pain to assemble though. It's all Allen Key stuff (a hex driver is helpful) and often difficult to get threaded because of paint in the holes. I found it helpful to run the bolts partway in before actually joining the parts together. Instructions are fairly straightforward and easy to understand although I missed the washers on the first 5 or 6 bolts. After everything, they're pretty solid, and they all sit perfectly flat.
A quick internet search showed me that Loblaws and Superstore carried these but I couldn’t find any in stores so I took a chance and ordered online.
Couldn’t easily find what I was looking for in-store.
After I placed my order, I read up on Costway and heard that their quality can be inconsistent; when I actually got my desk, however, those anxieties melted away. It looked exactly like it did in the ad, no parts were missing, and it went together splendidly. Great price too! I'm very happy with my experience.
They had a desk that fit my room’s design
Hi Katie, Thanks for the great review, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.
Kind regards,
Costway Team
Just had issues entering my address while making purchase. After that all was good. I got exactly what I ordered in timely fashion. We are very pleased with our purchase which was a substantial saving of the same product at retail store at the mall.
Appears to be good prices.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Appears to be good prices.
Love the hidden pull out ottoman and built in cup holder. Also love the fact that it's collapsible for inclement weather. The arms feel a little wobbly and not do solid but it could have just been a loose screw in assembly I'll double check. I hope the white paint holds up over time but so far so good.
Features of chair on the Adirondack(Pull out ottoman) and seat height is quoted as generous-- 16", good for a tall person unlike competitor brands.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Thank to Holly, COSTWAY Company has been redeemed.
I was a frustrated first time user with on line shopping.
Holly did a follow up message. I needed help with "tracking" and my daughter took over. Two(2) days later my purchase came by UPS. My only disappointment was I didn't handle the purchase myself, but it was reassuring to know that there was someone to help me.
From an 85 year old who isn't going to give up. I just learn slower.
The rollator I chose was advertised and after a poor start a response from Costway, I attempted to try once again and succeeded.
Comfortable chair - fell asleep twice while trying to watch a little television. Supports back & shoulders to maintain proper posture. Great value for the money as opposed to the $1200 variety. How it holds up remains to be seen.
Best value in comparison to like and similar models with first time purchase discount.
Hi Niru,
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway Team
Great prices, had a couple issues where when I click on the coupon offer it directs you to the US website. Product arrived just as described. Expect shipping to take a little bit longer, however, in a reasonable amount of time. Great deals!
Great prices!
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Great prices, had a couple issues where when I click on the coupon offer it directs you to the US website. Hopefully it arrives in time for my little guys birthday. Great deals!
Great prices!
My patio set ( two chairs and small table with cushions) arrived in a timely manner. Putting it together was somewhat challenging but did get it done after about 4.5 hours but it is sturdy and well made. Looking forward to enjoying it for many summers to come.
Found a patio set I liked in the colour I want.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
Aside from not having tracking information provided or notification of pending delivery, items came in good shape. Have not opened yet but no visible damage to outside of box. We live in the country so having the items dropped off we're fine, but would worry if I lived in a more populated area.
Hello,
Thank you for your willingness to share your advice with us. We will continue to improve our services to bring customers a more satisfactory shopping experience.
We look forward to serving you again in the future.
Kind regards,
Costway team
Update, received the following week. Quality seems pretty good. I like venting. I can certainly see how it will help keep it in place when windy.
Haven't received it yet. I have however received a couple of emails from customer service. Hope to receive my umbrella next week
Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.
I bought two planters made from costway last year, from a third party big box company. This year, I bought directly. The planters are smaller in size than last year but the same height. I like them better, easier to move, one man can carry them empty, and of course they need less dirt to fill. These small planters, are easier to assemble, less parts as the sides are already pre assembled. My son put them together in 10 minutes each. I like the bottom rack near the base of the planter.
I wanted the raised planter, I removed the middle man and saved money
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
I've never heard of this site before so I was nervous but I checked reviews online and it looked like a trustworthy site. Was easy, had great offers and customer service works fast as got nervous after a few days waiting of not seeing it get shipped yet but then it magically did later the day I reached out. And it arrived! Was extremely happy with the patio hanging railing table I got.
I was after an item and they had what I wanted for the price I budgeted for.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.
My husband was really impressed with the quality of our garden boxes and how easy they were to put together. Getting the initial coupon took some maneuvering, had to find them under my account but other than that everything was great & shipped quickly.
Great prices
Getting access to the coupons was quite tricky instead of having the coupon codes applied to my cart or the codes sent to my email I had to log in and go to my account and then my coupons
Great prices
Online purchase was straightforward. Tracking was provided. Umbrella arrived in reasonablle time. Setup was just like the online video - no difficulty setting up. I recommend watching the video before setup, though manual is fine. Fabric weight seems okay for price (but some numbers would be nice - some other vendors provide this). Satisfied with build quality and function - have only had it up for a week though - so seems like good value for money especially with the online coupons. Overall a very good experience and would not hesitate to purchase from Costway again.
Saw item on Bestbuy.ca but wanted to see item manual for installation instructions before purchase. Saw video instead which more or less satified my curiosity. Ordered a patio umbrella and wanted to see the weight of the fabric used - could not find this information but deceided to purchase anyway.
Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.
I've ordered from this site many many times and they are always very fast to ship. The few times there have been issues they were very quick to resolve them. The quality of some of the items can be a bit cheaply made, but you get what you pay for.
They are inexpensive and fast to ship.
Hi Victoria,
Thank you for your continued support and trust. We are inspired to provide you with the best deals and savings on more quality products. We aim to be of service to you for more years.
Kind regards,
Costway Team
I was a little skeptical as I've never heard of Costway before and their prices seemed reasonable. I gave it a try and must say i'm very impressed and will be ordering again as they have a lot to offer!
I found them online
I stumbled onto your site and found precisely what I was looking for... made my purchase and then waited for something to go wrong... but nothing did... the product I bought is perfect, and exactly as described... it looks great... and it arrived in record time... couldn't be happier.
Just took a chance... and it worked out great.
Thank you for leaving us such a wonderful review!
We are so pleased to hear your high praise.
It will provide us with great encouragement to keep doing what we are doing!
We always strive to make sure each and every one of our customers receives the best service possible.
We look forward to serving you again in the future.
Kind regards,
Costway Team
I am not very knowledgeable with online shopping so I had my daughter help me out and it went very well... from choosing out item to delivery of same, in fact when the package was delivered I happened to be in the front yard and the fellow was very kind and actually carried it into our garage to be stored until our Grandson's birthday.
You had a good selection to choose from
Well done, easy and simple to order. Ordering with UPS is a little slow, they aren't the best partner for deliveries UPS is not even able to follow a box properly and to know if they picked up package or not. Costway is great in overall.
Assembled my bed base, very satisfied, easy to assemble by myself and great price/quality better than wayfair.
Nice variety, seem to be great quality, great price in general on website, might buy again you guy's have lot's of interesting stuff :) !
I bought a heater, air purifier, cooling unit and a toaster oven both costway. The heating unit came dirty and without a remote and other pieces. It also was cheaply made, and did not function anywhere near the quality of other heaters. I have purchased in the past. The toaster oven is under one year old and it is no longer having power run to the unit. It will not turn on on any function, and I've tried multiple outlets. I will not buy from this brand again as it is cheaply made over priced and they offer poor customer service!
Products used:
Toaster oven, heater air purifier
Dear Sonia,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced with our product. Your satisfaction is our top priority, and we're committed to resolving this issue.
To better assist you, could you please provide more details about the order number and specific problems you encountered to cs.ca@costway.com? This will help us take appropriate action. Our customer support are standing by and ready to help you resolve any issues you have.
Thank you for your understanding and cooperation.
Best regards,
Costway Canada
The website is complete garbage - virtually impossible to navigate easily - Beyond frustrating … there was no tracking offered for the patio furniture, it took a long time to arrive and the delivery person just dumped in the driveway with no notification whatsoever. The actual products look good on the deck, but took a really long time to assemble (I was by myself) and the rattan strips blocked several screw holes so I had to Jimmy-rig it, frequently. Overall, a mediocre experience at best. I would only recommend Costway if you're on a very tight budget, as the items were affordable. Otherwise, probably a safer bet with Walmart
I was simply browsing online
Hi Linda,
Sorry to hear your experience was less than 5-stars.
We put customer experience and satisfaction as our priority.
If you're open to discussing your experience further, please email us at cs.ca@costway.com.
Our customer support is standing by and ready to help you resolve any issues you have.
Kind regards,
Costway Team
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Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.