Gusto
About Gusto
Gusto pricing
Gusto does not have a free version but does offer a free trial.
Alternatives to Gusto
Payroll Mate
Wave
Square Payments
ADP Comprehensive Services
TriNet
OnPay
Gusto Reviews
Overall rating
Feature rating
- Industry: Legal Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
I’m an employment lawyer and I consistently recommend Gusto to my clients
Customer support is great. This is a good company. They aren’t the cheapest. And they aren’t the most expensive. I think the extra cost is worth it to ensure compliance.
Pros
Gusto is easy and straightforward to use. But it doesn’t sacrifice accuracy for ease. What I like most about Gusto is that it makes it easy for small businesses to be legally compliant with complicated wage laws across jurisdictions. I haven’t found a legal error yet — and I can’t say that about any other payroll software or service I’ve worked with over the last 15 years.
Cons
I wish the price didn’t jump up so much for time clock feature. Getting clients to use the integrated time clock can be a challenge, and it creates unnecessary problems. It should be included in the base fee.
Alternatives Considered
QuickBooks Payroll, Paychex Flex, Paylocity and RUN Powered by ADPReasons for Choosing Gusto
Gusto is easier to use than RUN and is cheaper. It also has much better support. ADP plays sales games sometimes.Switched From
RUN Powered by ADPReasons for Switching to Gusto
I’ve got experience with all of these payroll companies. I feel that Gusto is the most reliable and easiest to understand and use.- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great company to work with
Overall we enjoy working with Gusto and really like their customer service. Moving from a big company to Gusto was a smart choice for us.
Pros
Wonderful customer service, really responsive and easy to work with.
Cons
We have struggled adjusting to the change in when direct deposit gets settled. Most payroll companies, the banks will release funds to employee's accounts once it clears the employer's account. But with Gusto the funds don't clear the account until it the day employees are to be paid. So, employees who used to receive their checks early due to who they bank with no longer get that, they now have to wait until pay date later in the afternoon before their check is deposited.
Response from Gusto
Hello Gabrielle,
Hello,
Thank you for your positive feedback about our customer service! We’re pleased to hear that you’ve found our team responsive and easy to work with.
We understand that the change in direct deposit timing has impacted your payroll process, as funds now clear on the pay date rather than earlier. If you have any further questions or need assistance with this issue, please don’t hesitate to reach out.
Thank you again for choosing Gusto and for your valuable feedback.
-Gusto
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Gusto Review
Pros
Easy to track payroll, able to be useful with low number of employees
Cons
Not able to support large businesses, help desk doesn't assist.
Response from Gusto
Hello Mark,
Thank you for your feedback! We’re happy to hear that Gusto has been useful for tracking payroll, especially for businesses with a smaller number of employees. We understand that scalability and support are important, and we're always working to enhance our services to better meet the needs of all our customers. If there's anything specific we can assist you with or if you have suggestions on how we can improve, please feel free to reach out.
-Gusto
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Gusto is worth it!
Whenever we have had issues, Gusto has really tried to remedy them. I appreciate all that they have done and do for us. I needed to reach out and they really tried to work things our for us.
Pros
Gusto's ease of use is what we like most. It's so easy for our employees to onboard and use.
Cons
Their state tax compliance service need a bit of improvement, especially on the city and county level for taxes
Response from Gusto
Hello Judith,
Thank you for your comprehensive review!
We’re thrilled to hear that you and your employees find Gusto easy to use, especially for onboarding. We appreciate your feedback regarding our state tax compliance service and will continue to work on improving it, particularly at the city and county levels.
It’s great to know that our team has been responsive and helpful whenever issues have arisen. We're committed to providing excellent support and are glad that our efforts have made a positive impact on your experience.
Thank you for choosing Gusto based on a referral and for sharing your positive experience. We’re happy to hear that we have met your expectations and look forward to continuing to serve you.
Thank you for being a valued Gusto customer!
-Gusto
- Industry: Information Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Great and easy tool for business
Considering its price, Gusto is a good ROI for our business
Pros
The easy-to-use platform can really help us manage and reduce errors with automated payroll for a midsize organization.
Cons
Sometime it takes us more time to figure out exactly how to run the reports.
Response from Gusto
Hello Xiang,
Thank you for your review! We're glad to hear that Gusto has been a helpful tool in managing payroll and reducing errors for your organization. We appreciate your feedback on running reports and will continue to work on making that process even more intuitive. It's great to know that Gusto offers a good ROI for your business, and we're happy you made the switch. If you ever need assistance, we're here to help!
-Gusto
Related categories
- Talent Management Software
- Attendance Tracking Software
- Time Clock Software
- Time Tracking Software
- Employee Recognition Software
- Performance Management Software
- Onboarding Software
- Payroll Software
- Employee Annual Leave and PTO Tracking Software
- Online Payroll Software
